Legal term icon

Legal Terms

Returns Policy

Returns, Shortages and Sales Tax Credit Policies

Shipping discrepancies should be reported to Royal Corp Customer Service department within 48 hours of receiving the shipment for credit or invoice adjustment. If shipment is via common carrier, any shortages and damages must to be indicated on the freight bill when delivery was made.

Customer must request from customer service a Return Material Authorization (RMA) form listing approved returnable items to be picked up on their next delivery. No returns will be accepted for items purchased longer than 30 days.

Credit for returned, refused, damaged, defective or shorted products will be paid via an approved credit memo from Royal Corp.

Our drivers are not authorized to pick up any returns without an RMA form indicating the products to be returned. Products picked up are subjected to inspection by Royal’s warehouse personnel and approval prior to issuance of credit.

For common carrier shipments, no returns will be accepted by the carrier unless it is for damaged merchandise from the shipment being delivered. The damaged items refused must be indicated on the freight bill. All other returns via common carrier must be approved and RMA issued prior to pick up by carrier.

Credit will be issued for complete cases returned in good saleable condition and in original unmarked packaging. No credit will be given for unauthorized returns or discontinued items.

Special orders and equipment are not returnable. Some manufacturer may accept return of special orders but they are subjected to a minimum restocking fee of 20% plus any applicable freight charges.

Sales Tax Credits

For credit of sales tax, please provide the invoice number and item number that is tax exempt and provide appropriate tax exempt certificate if not already on file at Royal Corp.



Privacy Policy

Royal Corporation is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible. While you can use many features of Royal Corporation anonymously, you are required to provide personal information to gain access to some of our premium services and to complete online orders

How we protect your personal information

Registering for membership on www.royal-paper.com gives you access to all the site’s information and features. When you access the Logon Screen, we will ask you for your: Name, Customer ID, Password, Email Address, and a Password Hint. This information is used to setup your account with www.royal-paper.com so that you can place orders. During the Checkout Process, we will ask for your: P.O. Number, Name, Email, Shipping Address, and type of Payment. We collect this information to complete your order and to notify you of your order status.

With your approval, we may occasionally send e-mail to notify you about important changes to the site, new services, and special offers from Royal Corporation. If you would rather not receive these e-mail notifications, you may simply opt-out.

How we protect your personal information

All personal data you enter on Royal Corporation is encrypted with 128-bit secure server software (SSL) that encodes the information before your Web browser software sends it to our servers. The SSL software decodes the data only after it reaches our servers, meaning the chance of unauthorized access to your personal information while in transit has been greatly reduced. In addition to using this secure technology, we work tirelessly to ensure that we use any information you provide us only in ways you have approved.

How we use "cookies"

Like many other web sites, www.royal-paper.com may use cookies to create a more personalized online experience. When you use www.royal-paper.com we may store a cookie on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive that can later be retrieved to identify you to www.royal-paper.com. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Our cookies store randomly assigned user identification numbers for each session, and do not contain any personal information. The cookies make your use of www.royal-paper.com easier, allowing you to retrieve an earlier shopping cart, and make the site run more smoothly. Even if you do not authorize the use of cookies from www.royal-paper.com, you may still access the core features of www.royal-paper.com.

What we provide to third parties

Royal Corporation does not provide any third-party access to your personal information. We may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member.

EPA/Safer Choice Recognition

EPA/Safer Choice recognition does not constitute endorsement of these products. The Safer Choice label signifies that the product’s formula, as Royal Corporation has represented it to the EPA, contains ingredients with more positive human health and environmental characteristics than conventional products of the same type. EPA/Safer Choice relies solely on Royal Corporation, its integrity and good faith, for information on the product’s composition, ingredients and attributes. EPA/Safer Choice has not independently identified, that is, via chemical analysis, the ingredients in the product formula, nor evaluated any of Royal Corporation's non-ingredient claims. EPA/Safer Choice provides its evaluation only as to the product’s human health and environmental characteristics, as specified in the Safer Choice Standard and based on currently available information and scientific understanding.

Obtaining your consent

By using www.royal-paper.com, you give Royal Corporation permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at www.royal-paper.com, you authorize Royal Corporation to use information you provide to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. As a registered member, you give Royal Corporation permission to send you e-mails related to the subscription e-mail services to which you may subscribe.

If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Royal Corporation welcomes your questions and comments about our privacy policy. If you have questions or comments, you may contact us.