Returns, Shortages and Sales Tax Credit Policies
Shipping discrepancies should be reported to Royal Corp Customer Service department within 48 hours of receiving the shipment for credit or invoice adjustment. If shipment is via common carrier, any shortages and damages must to be indicated on the freight bill when delivery was made.
Customer must request from customer service a Return Material Authorization (RMA) form listing approved returnable items to be picked up on their next delivery. No returns will be accepted for items purchased longer than 30 days.
Credit for returned, refused, damaged, defective or shorted products will be paid via an approved credit memo from Royal Corp.
Our drivers are not authorized to pick up any returns without an RMA form indicating the products to be returned. Products picked up are subjected to inspection by Royal’s warehouse personnel and approval prior to issuance of credit.
For common carrier shipments, no returns will be accepted by the carrier unless it is for damaged merchandise from the shipment being delivered. The damaged items refused must be indicated on the freight bill. All other returns via common carrier must be approved and RMA issued prior to pick up by carrier.
Credit will be issued for complete cases returned in good saleable condition and in original unmarked packaging. No credit will be given for unauthorized returns or discontinued items.
Special orders and equipment are not returnable. Some manufacturer may accept return of special orders but they are subjected to a minimum restocking fee of 20% plus any applicable freight charges.
Sales Tax Credits
For credit of sales tax, please provide the invoice number and item number that is tax exempt and provide appropriate tax exempt certificate if not already on file at Royal Corp.
Royal Corporation is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible. While you can use many features of Royal Corporation anonymously, you are required to provide personal information to gain access to some of our premium services and to complete online orders
How we protect your personal information
Registering for membership on www.royal-paper.com gives you access to all the site’s information and features. When you access the Logon Screen, we will ask you for your: Name, Customer ID, Password, Email Address, and a Password Hint. This information is used to setup your account with www.royal-paper.com so that you can place orders. During the Checkout Process, we will ask for your: P.O. Number, Name, Email, Shipping Address, and type of Payment. We collect this information to complete your order and to notify you of your order status.
With your approval, we may occasionally send e-mail to notify you about important changes to the site, new services, and special offers from Royal Corporation. If you would rather not receive these e-mail notifications, you may simply opt-out.
How we protect your personal information
All personal data you enter on Royal Corporation is encrypted with 128-bit secure server software (SSL) that encodes the information before your Web browser software sends it to our servers. The SSL software decodes the data only after it reaches our servers, meaning the chance of unauthorized access to your personal information while in transit has been greatly reduced. In addition to using this secure technology, we work tirelessly to ensure that we use any information you provide us only in ways you have approved.
How we use "cookies"
What we provide to third parties
Royal Corporation does not provide any third-party access to your personal information. We may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member.
EPA/Safer Choice Recognition
EPA/Safer Choice recognition does not constitute endorsement of these products. The Safer Choice label signifies that the product’s formula, as Royal Corporation has represented it to the EPA, contains ingredients with more positive human health and environmental characteristics than conventional products of the same type. EPA/Safer Choice relies solely on Royal Corporation, its integrity and good faith, for information on the product’s composition, ingredients and attributes. EPA/Safer Choice has not independently identified, that is, via chemical analysis, the ingredients in the product formula, nor evaluated any of Royal Corporation's non-ingredient claims. EPA/Safer Choice provides its evaluation only as to the product’s human health and environmental characteristics, as specified in the Safer Choice Standard and based on currently available information and scientific understanding.
Obtaining your consent
By using www.royal-paper.com, you give Royal Corporation permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at www.royal-paper.com, you authorize Royal Corporation to use information you provide to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. As a registered member, you give Royal Corporation permission to send you e-mails related to the subscription e-mail services to which you may subscribe.
If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.